We are happy to help with any question you have.

Take a look at the FAQ’s, maybe your answer to your question can be found there.

FAQ

Shipping & returns

All orders placed before 3 PM on business days are shipped the same day directly from stock. Delivery times depend on your location, the carrier, and potential unforeseen delays.
But rest assured – we’ll do everything we can to get your Fancy package to you as quickly as possible.
Once your order has been dispatched, you will receive an email containing your tracking link and estimated delivery date. If you have an account with us, you can also check the status of your order by logging into your account.
We always send a confirmation email immediately after you have completed your order. Did you not receive it? Unfortunately, we've noticed that this email sometimes ends up in the spam folder, so we ask you to take a look there. If the email is still not there, please contact us at hello@fancythepancy.com. We will send you the confirmation email again.
We are sorry that your order, which we have packed carefully, has been damaged during transportation. Please contact us at hello@fancythepancy.com. We ask you to send pictures of the damaged goods. We will find a solution.
Changed your mind? No problem. You have 14 days to request a return via hello@fancythepancy.com. Just send your item back in its original packaging – unused, with all accessories. Once received and approved, we’ll refund you within 7 business days. Return shipping is on you.
Return costs depend on the size of your parcel and the country you’re sending it from.
We’ll always help you explore the best and most affordable return options—just reach out.
If your return isn’t accepted (think: used items or missing parts), we’ll reach out.
You can then choose to:
• Have it sent back to you (shipping costs apply), or
• Let it go – we’ll responsibly dispose of it after a set time.
We recommend sending returns with insurance and track & trace. This way, you’re covered in case your package goes on an unexpected detour. Fancy can’t take responsibility for lost return shipments.
We’ll process your return within 14 days of receiving it. Once approved, your refund will be on its way—usually within a week, depending on your bank. Patience is a virtue, but we’ll be as quick as we can.

Wrapping

Yes — and we go all out. ✨
Every single item in your order will be wrapped with care in the style you choose. From luxurious wrapping paper to satin ribbons — we turn every gift into a showstopper.
Simply select your preferred wrapping paper during checkout.
Because at Fancy, unwrapping is part of the gift.
Yes please! For just €1 you can add a handwritten card, perfect for any occasion.
Let us know what to write — we’ll make it personal, pretty, and include it with your gift.
It’s the Fancy way to say something special.