We are happy to help with any question you have.

Take a look at the FAQ’s, maybe your answer to your question can be found there.

FAQ

Shipping & returns

All orders placed before 3 PM on business days are shipped the same day directly from stock. Delivery times depend on your location, the carrier, and potential unforeseen delays.
But rest assured – we’ll do everything we can to get your Fancy package to you as quickly as possible.
Once your order has been dispatched, you will receive an email containing your tracking link and estimated delivery date. If you have an account with us, you can also check the status of your order by logging into your account.
We always send a confirmation email immediately after you have completed your order. Did you not receive it? Unfortunately, we've noticed that this email sometimes ends up in the spam folder, so we ask you to take a look there. If the email is still not there, please contact us at hello@fancythepancy.com. We will send you the confirmation email again.
We are sorry that your order, which we have packed carefully, has been damaged during transportation. Please contact us at hello@fancythepancy.com. We ask you to send pictures of the damaged goods. We will find a solution.
Not completely in love? No problem.
You have 14 days to request a return via hello@fancythepancy.com. Just send your item back to our warehouse in Zeist — in its original packaging, unused and with all accessories.
Once it arrives, we’ll take care of the rest. Your refund will be on its way within a few business days.
Return costs depend on the size of your parcel and where you’re sending it from.
Not sure what the best option is? Just reach out — we’re happy to help you find the easiest way to return your item to our warehouse in Zeist.
If something doesn’t quite meet the return conditions, we’ll always get in touch first.
Together, we’ll look at the best solution — whether that’s sending it back to you or finding another option.
We recommend sending your return with track & trace, just to be safe.
If something unexpected happens along the way, just let us know — we’ll always think along with you and help find a solution.
Once we’ve received your return at our warehouse in Zeist, we’ll process it within a few days.
Your refund will then be on its way — usually within a week, depending on your bank.

Wrapping

Yes — and we go all out. ✨
Every single item in your order will be wrapped with care in the style you choose. From luxurious wrapping paper to satin ribbons — we turn every gift into a showstopper.
Simply select your preferred wrapping paper during checkout.
Because at Fancy, unwrapping is part of the gift.
Yes please! For just €1 you can add a handwritten card, perfect for any occasion.
Let us know what to write — we’ll make it personal, pretty, and include it with your gift.
It’s the Fancy way to say something special.